Refunds and Cancellation
Your right to cancel and how to get a refund
The short version
- Not opened anything yet? Ask within 14 days of purchase and we will refund you.
- A document faulty or not as described? We will fix or replace it, or refund you.
- Email hello@localsorted.com from the address you used at checkout.
1. Your 14-day right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days from purchase to cancel an online order.
Our packs are digital content. Before checkout we ask you to tick a box confirming that you want access straight away and understand you lose your 14-day right to cancel once access starts (regulation 37). If you tick it, your right to cancel ends once your documents become available in your account. Your right to cancel is only lost if you gave that consent and acknowledgement.
We go further than the law requires: if you have not opened any document, we will refund you in full if you ask within 14 days of purchase.
2. Faulty or misdescribed documents
Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If a document is not, tell us and we will repair or replace it. If we cannot do that within a reasonable time and without significant inconvenience to you, you can have a price reduction or a refund.
3. How to ask for a refund or cancel
Email hello@localsorted.com from the address you used at checkout, or tell us that address. A short message is fine. If you prefer, you can use this wording:
To POLICYANDPLAY LTD (Local Sorted), hello@localsorted.com: I give notice that I cancel my contract for the following digital content: [trade and Starter or Pro pack], ordered on [date]. Name: [your name]. Email used at checkout: [email]. Date: [date].
4. How you get your money back
We refund to the card or payment method you used, within 14 days of agreeing the refund. When we refund a pack, your access to it ends.
5. Prices and VAT
We are not VAT registered, so no VAT is charged. The price shown is the total you pay.
6. Complaints
If you are not happy with how we have handled a refund, email hello@localsorted.com and we will look at it again. Our terms explain your other options.